In order to get the best cleaning, we do recommend that you pick up any clothing on the floor and that you do not leave your dressers etc. piled up with too much clutter.
We can always clean more thoroughly when we don't have to wade through clutter. We also ask that please unload any clean dishes from the dishwasher and we will be happy to load a minimal amount of dirty dishes that you may have. We request that during hot days your air conditioning be left on or lowered while our cleaners in your home. If the A/C is programmed of during the day or if you forget to leave it on we will run the A/C while we are cleaning your home and return it to the previous setting when we leave. If there are mechanical problems with the unit of if it should not be urn please let us know.
We provide all our own equipment including commercial vacuum cleaners with advanced micro filtration filters. We continually strive to use the most effective, efficient and environmentally friendly cleaning supplies available. We are happy to use your supplied cleaning products, but are unable to accept responsibility for those products or their results.
Most of our customers are not home during our cleaning. They provide us with a key and an alarm code if necessary. If you prefer to be home and let the cleaners in we will provide you with an approximate time that cleaners will be there within a three hour window- i.e. 8:30- 11:30am or 12:oo-3:00pm. We will do our best to schedule you at the time of day that works best for you, but please understand with cleaning hundreds of homes each month it is difficult to give you an exact time the cleaners will arrive. If you choose not to provide a key and we are unable to access your home for a scheduled leaning you will be assessed a lock-out/re-schedule charge of $45.00.
A Personal Elf is so confident that are cleaners will provide the highest level quality of service available that we are willing to offer you this guarantee. If you are not satisfied with our service for any reason, contact us within 24hrs and we will make arrangements to re-clean whatever is in question to complete your satisfaction at no charge.
If it is necessary to cancel or reschedule your regular cleaning day, A Personal Elf, requires a 2-business day notice. If we receive less that a 2-business day notice, or can't access your home, it will be necessary for us to charge a $45 cancellation fee. Future scheduled cleanings will remain unchanged. We ask that any changes to your schedule be communicated directly with A Personal Elf office.
We spend a lot of time and resources finding, interviewing, checking references and backgrounds, and training our cleaners. When hired, they sign an agreement barring them from performing any home-related service for any of our past or present customers. However, if you do wish to employ a staff member, our referral fee is $1,000. We consider our employees our most valuable asset and charge accordingly.
The nature of cleaning requires our staff to touch virtually all items in your home. We are as careful as possible while we are cleaning your home, but if damage or loss does occur, please notify A Personal Elf within 48 hours of the cleaning date. The most tragic possible loss is breaking something irreplaceable (whether monetarily or sentimentally valued). Be safe, rather than sorry, with such items please store them away on cleaning day, or instruct us of items to bypass while cleaning. If we are specifically requested to cleaning the inside of a hutch/china cabinet, dust computer equipment, wash dishes, clean behind a refrigerator or clean another area that we normally do not clean we cannot be responsible for damage to any of those articles. Also, A Personal Elf is nor responsible for damage due to faulty and/or improper installation of any item. Please advise us to any items that may not be properly installed such as blinds pictures, curtain rods loose carpet, etc. All surfaces are assumed sealed and ready to clean without causing harm.
There is not contract to sign. Payment is due when services are performed. A 11% finance charge will be added to unpaid balances over 30 days. You may pay by cash, check, or by major credit card. All bank charges incurred doe to NSF checks will be passed on to the client at a flat rate of $35 per check.
For the safety of our cleaners, please make us aware of the location of any and all firearms.
Your pets are important to us. For their safety as well as ours, please let us know how they should be handled.
As a token of our appreciation we will deduct $25 off your next cleaning for each referral of a new one-time paid customer to A Personal Elf. We will deduct $40 off your next cleaning for each referral who becomes a new recurring customer of A Personal Elf (eligible after 2 cleanings).
